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Purchase And Refund Policy

Purchase & Refund Policy for Petroleum Products

Destiny Innovations Pty Ltd

1. Purpose
The purpose of this policy is to outline the procedures and terms for purchasing petroleum products from Destiny Innovations Pty Ltd. This policy ensures transparency, efficiency, and adherence to the company's standard operating procedures.

2. Scope
This policy applies to all clients purchasing petroleum products from Destiny Innovations Pty Ltd.

3. Ordering and Payment Terms
Booking and Deposit :

  • Clients must place their orders for petroleum products through the designated online platform or through a representative of Destiny Innovations Pty Ltd.

  • A 50% deposit of the total order amount must be paid online at the time of booking. Accepted payment methods include credit/debit cards, bank transfers, and other online payment gateways as specified on our platform.


Remaining Payment :

  • The remaining 50% balance of the order must be paid upon delivery of the petroleum product.

  • The delivery team will provide an invoice, and payment options will include cash, card, or digital payment methods.


4. Delivery Terms
Premises Delivery :

  • Petroleum products will be delivered directly to the client's specified premises.

  • Delivery will be scheduled within the agreed timeframe as per the order confirmation.


Transfer of Product :

  • Upon delivery, petroleum products must be completely transferred to the client’s tank or equipment.

  • The client or an authorized representative must be present during delivery to verify the quantity and condition of the petroleum products.


5. Cancellation Policy
Cancellation Timeline :

  • Clients may cancel their order within the first 24 hours of booking without any charges, and the deposit will be fully refunded.

  • If an order is canceled after 24 hours of booking but before 72 hours have elapsed, a 5% administration fee will be deducted from the deposit, and the remaining amount will be refunded.

  • If an order is canceled after 72 hours of booking, the 50% deposit will be non-refundable.


6. Refunds and Returns

  • The refund policy for cancellations is strictly as per the terms mentioned above.

  • Upon delivery, any discrepancies or issues with the petroleum product must be reported immediately to the delivery team and recorded on the delivery document.

  • Requests for refunds or returns will be evaluated on a case-by-case basis in accordance with our quality assurance processes.


7. Compliance and Safety

  • All deliveries will comply with safety regulations and industry standards to ensure the safe handling and transfer of petroleum products.

  • Clients are responsible for ensuring their tanks or equipment are ready and adequate to receive the petroleum products at the time of delivery.


8. Liability

  • Destiny Innovations Pty Ltd shall not be liable for any damage, loss, or injury incurred due to the client's failure to comply with safety guidelines or to provide adequate receiving facilities for the petroleum products.

  • Responsibility for the petroleum product transfers to the client upon successful delivery and transfer into the client's tank or equipment.


9. Contact Information
For further queries, cancellations, or assistance regarding petroleum product purchases, please contact our customer service department:

Email : enquiries@destinyinnovations.com
Phone : 073 318 4562

10. Amendments
Destiny Innovations Pty Ltd reserves the right to amend this purchase policy as circumstances require. Any changes to this policy will be communicated to clients through the company website and other appropriate channels.

This purchase policy ensures a seamless process for clients purchasing petroleum products from Destiny Innovations Pty Ltd, providing clear guidelines on ordering, payment, delivery, and cancellations. Compliance with this policy is mandatory for all transactions.

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